Refunds and Other Finance Related Issues FAQs

Housing

If I have a 12-month housing contract, will the adjustment be calculated on a prorated basis from March 23 to May 16, or from March 23 until the date that my contract term ends?

The adjustment period for a 12-month contract will begin on March 23, or later if a student was approved to stay on campus and left after that date, and will end on the final day of the housing contract.

All graduate and RBHS students can request to terminate their housing contract at any time. Adjustments will be determined based on the date that a student moved out and returned their residence hall keys.

I moved out of my dorm before March 23. Why is the housing adjustment not dated back to the day that I left campus?

Adjustments will be back-dated to March 23, which is the first date of remote instruction for the Spring 2020 semester. Calculating adjustments from this date allows the university to apply a consistent process to all impacted students, regardless of the date that they moved out of the residence halls.

 How are housing adjustments calculated? Will housing charges be prorated on my term bill?

The prorated housing calculation is based on the number of days remaining from March 23, to the end of the housing contract term. In most cases, the housing contract ends on May 16.

The final charge for housing will appear on the term bill, after the housing adjustment has been calculated and processed. A line item credit for the housing adjustment will not appear on the term bill, only the final charge for housing will be reflected.

If I currently have a balance due on my term bill, will I receive an adjustment for housing charges?

Yes, adjustments will be applied to the accounts of all eligible students, regardless of their current account balance. The adjustment will reduce any outstanding balance due and may result in no refund to the student.

It was not possible for me to leave campus. Will I receive an adjustment to my housing charges?

If the Office of Housing and Residence Life approved a student’s stay on campus, then no adjustment of housing charges will be made.

Dining

I remained on campus while dining services operated in a limited capacity. Will I receive an adjustment to my dining charges?

If the Office of Housing and Residence Life approved a student’s stay on campus, then no adjustment of dining charges will be made.

How are dining adjustments calculated?

Please contact your specific campus for details on the calculation methodology. We appreciate your patience while we work through this challenging time.

New Brunswick: http://food.rutgers.edu/new-brunswick/

Newark: myrun@newark.rutgers.edu

Camden: camdensar-inquiries@camden.rutgers.edu 

[Updated 4/17/2020]

Will dining charges be prorated on my term bill?

The final charge for dining will appear on the term bill, after the dining adjustment has been calculated and processed. A line item credit for the dining adjustment will not appear on the term bill, only the final charge for dining will be reflected. The adjustment will reduce any outstanding balance due and may result in no refund to the student.

[Updated 4/17/2020]

 Parking

Which parking permits are eligible for a refund?

All student academic year parking permits are eligible for a refund.

Will parking refunds be distributed on the same date as housing and dining refunds?

Yes, parking refunds will be applied as a credit to the Spring 2020 term bill on April 17, and will reduce any outstanding balance due, which may result in no refund to the student.

Will I receive a refund for my Summer Session 2020 parking permit?

If a student paid for a Summer Session 2020 parking permit, then they will need to apply for a refund from Transportation Services.

Parking charges do not appear on my term bill. How will I receive a refund for parking?

A process to refund parking charges has been developed. The parking refunds will be applied as a credit to the Spring 2020 term bill on April 17, and will reduce any outstanding balance due which may result in no refund to the student.

Will my parking hold be lifted?

Parking holds will be lifted only for fines incurred during the Spring 2020 semester.

What if I have existing parking citations from previous terms? Will late fees be suspended?

A decision on whether or not to suspend late fees has not been reached. Additional details will be available in the coming weeks. We appreciate your patience while we work through this challenging time.

I am a faculty member who takes evening classes. Will my parking be credited?

No, only student academic year parking permits are eligible for refunds.

 I am a commuting student. Will I be refunded for my commuter parking pass?

Yes, commuter parking passes are eligible for refunds.

Financial Holds And Billing

When will my housing, dining and/or parking adjustment be issued?

The adjustments for housing, dining, and/or parking will be applied to the Spring 2020 term bill on April 17, and will reduce any outstanding balance due, which may result in no refund to the student.

The issuance date of refunds for students with a credit balance will be determined after the housing, dining and/or parking adjustments are completed. This will be communicated in the coming weeks. We appreciate your patience as we work through this situation.

Can you apply my housing, dining and/or parking credit to a future semester bill?

All applicable credit balances will be issued as a refund on the Spring 2020 term bill. If a student receives a refund, they can decide to use the funds to pay a future balance. Please visit refunds.rutgers.edu to sign up for direct deposit to receive refunds faster, if applicable.

I receive funding from a scholarship/sponsor/third-party/Rutgers department that pays for these specific charges. Am I entitled to a refund?

The specific terms of each student’s funding agreement will be reviewed. While a student may be eligible for a credit to their term bill, the funding source will determine if a student is eligible for a refund. Students can contact Student ABC for specific details;

New Brunswick: Contact Us Form

Newark: myrun@newark.rutgers.edu

Camden: camdensar-inquiries@camden.rutgers.edu 

 Will partial adjustments be made for tuition?

Partial adjustments will not be made for tuition as course instruction is ongoing and being conducted remotely. This allows for academic continuity and credits to be earned by students.

University services will continue to be delivered, including remotely (i.e. academic advising, library services, computing services, health services, counseling, financial aid, etc.) to support student success.

If I withdraw from all courses due to the change in modality from in-person instruction to remote learning, am I entitled to a refund of my tuition?

A student who voluntarily withdraws from all courses after the add/drop period for the term may receive a partial reduction of tuition and fees, calculated by the date of withdrawal.

 All Summer Session 2020 courses will be available remotely. Will I be charged an online course fee?

No, the online course fee for Summer Session 2020 has been waived for all students. For more information please visit;

New Brunswick: summer.rutgers.edu 

Newark: summer.newark.rutgers.edu

Camden: summersessions.camden.rutgers.edu

 Which financial holds will be removed from my account (delinquent accounts, Summer/Winter, student loans)?

Financial holds related to Spring 2020 tuition and fees, and/or Spring 2020 parking citations are the only financial holds that will be removed at this time. Financial holds related to past semesters, including Fall 2019 and Winter 2020, parking citations, etc. will remain until resolved.

I currently have a financial hold on my account. According to an email that I received on March 26, there will be no financial holds. Does that mean that I do not have to pay the balance on my account?

All account balances, including any account balance following the adjustment of eligible charges remains due and payable in full to the university.

If I have a financial hold will I be able to receive my diploma and/or transcript from the Registrar's Office?

All financial holds must be resolved before diplomas and/or transcripts are released.

[Updated 5/18/20]

I was refunded an amount that is less than the adjustment applied on my term bill. Why?

A student’s account may have been credited with funds that were required to be returned to the funding source. A student’s refund includes all funds that a student is entitled to receive. Students can contact Student ABC for specific details regarding their accounts.

New Brunswick: Contact Us Form

Newark: myrun@newark.rutgers.edu

Camden: camdensar-inquiries@camden.rutgers.edu 

I am an international student who has relocated abroad, how can I receive my housing, dining and/or parking refund?

All students should sign up for direct deposit for their refunds using a U.S. bank account. If you do not have a U.S. bank account, or a U.S. mailing address, please contact Student ABC for additional assistance.

New Brunswick: Contact Us Form

Newark: myrun@newark.rutgers.edu

Camden: camdensar-inquiries@camden.rutgers.edu

Financial Aid

Will the housing, dining and/or parking adjustments affect my financial aid?

Adjustments to housing, dining and/or parking charges will not impact a student’s financial aid. If a credit to a student’s account causes a credit balance, those funds will be refunded to the student. If a student owes the university a balance, the credit for housing, parking and/or dining will reduce the amount a student owes.

 I am fully funded by student loans. Can the university reduce my loans instead of sending me a refund?

Yes, but a student must provide written instructions to the Financial Aid Office stating that they would the like the full amount of the credit returned to reduce the student’s loans. Then, the credit can be returned to the student’s loans. However, the university cannot do a partial refund to a student’s loans and pay a student a refund. The university either can pay the credit to a student’s loans or pay the credit to the student after any balance owed to the university is satisfied.
 

Students may choose to use their refund to make a payment directly to their loan lender/servicer to help reduce their overall student loan indebtedness. To complete this action, please visit studentaid.gov. To access a student’s personal information, the student’s Federal Student Aid ID is required. Please contact the lender/servicer directly for instructions on submitting a payment.

Other Fees/Financial Concerns

 Will I receive an adjustment for my Spring 2020 online course fee now that all classes are remote?

Adjustments for housing, dining, and/or parking charges are the only fees that the university has committed to at this time. We appreciate your patience while we work through this challenging time.

 Will I receive an adjustment to fees for resources that are not being used, such as the library, computer labs, and facilities?

During this period of remote instruction, university services (i.e. academic advising, library services, computing services, health services, counseling, financial aid, etc.) will continue to be delivered, including remotely to support student success. Tuition and fees contribute to the university’s infrastructure to provide these services, resources and support systems.

 I am a commuting student. Will I be refunded for my public transportation costs (such as NJQuickTixs)?

Students who are seeking refunds for public transportation costs need to contact the ticket issuer directly to request a refund. Housing, dining and/or parking charges are the only refunds that the university has committed to at this time.

Will there be a prorated adjustment for the university health insurance plan? Can I cancel my university health insurance plan and request a refund?

At this time, the university will not adjust or cancel the university health insurance plan. Rutgers University requires that all full-time students maintain active health insurance coverage while enrolled at the university. The Spring 2020 student health insurance plan provides nationwide coverage through August 14, 2020. Students are encouraged to utilize in-network medical providers to limit their out-of-pocket costs.

I paid for other student expenses that are not covered in this FAQ. Can I receive an adjustment and/or refund for these expenses?

Housing, dining and/or parking charges are the only expenses that the university has committed to at this time.

  I have an NJBEST 529 plan and I want to protect my investment. Can I pay Rutgers now for a future semester?

Rutgers cannot accept payment for a future semester. However, students can contact NJBEST to either request a check or to transfer funds to another bank via automated clearing house (ACH). All requests must be made by the account owner. Please note, Franklin Templeton Investments does not take distribution instructions from a beneficiary.