Delinquent Accounts

Student Accounting, Billing and Cashier Services provides delinquent account management for students who are no longer enrolled. ECSI, formerly known as Heartland Educational Computer Systems, Inc., provides customer service and assists former students with repayment options including collecting and processing payments. Available payment methods include online via checking (ACH or eCheck) or credit card, phone payment via ACH or credit card, and regular mail via check or money order.

Our office works closely with former students until all outstanding balances are paid in full. Failure to pay may result in the account(s) being placed with an outside collection agency for final action. Once this occurs, former students must deal directly with the collection agency to which the account(s) has been assigned. Former students can avoid this action by staying in contact with our office and making satisfactory arrangements to pay outstanding obligations.

 

Delinquent Account Checklist

Former students can use this checklist to ensure that their account is paid.

check mark Review your past due account

  • ECSI mails notices to inform you on how to access and pay the balance due.
  • You are responsible for updating all contact information with ECSI.
  • Please contact ECSI if you need help accessing your account.

check mark  Pay your past due account

  • You can pay by check, money order, credit card, or electronic check, or sign up for a payment plan with ECSI.
  • Rutgers University will not accept any form of payment for delinquent accounts.
  • If your account has been sent to an external collection agency or law firm* (please see below for contact information), you must contact the appropriate agency directly to make payments or request payment arrangements.

check mark Clear financial holds

  • Financial holds will not be removed until the balance has been paid in full.

check mark  Tax Offset (SOIL) payments

  • Set-off or offset programs divert a taxpayer’s refunds and government payments to pay federal or state debts. The Division of Taxation oversees and participates in several set-off programs that collect funds for Rutgers, The State University  as well as other government entities. For more information regarding this program please visit their website.

check mark  Collection agencies/law firms

  • If your account has been sent to an external collection agency or law firm, your balance is still owned by Rutgers University and has not been sold to the agency/law firm. However, you must contact the appropriate agency directly to make payments or request payment arrangements.
  • Please see attached for a list of approved collection agencies and law firms.