Frequently Asked Questions

Have questions regarding your student account? You can find answers to the most commonly asked questions below.

If your questions is not answered here and you need to speak to a customer service representative, please feel free to contact us using our online form.

Billing and Payment

What is the due date for my term bill?

The due date for your term bill can be found online on your Account Summary. Log in to view your student account.

Can I make a payment over the phone?

We cannot accept payments over the phone. However, you can pay by e-check, credit card, or mailed checks or money orders. Learn more about payment options.

Where should I mail my payment?

Rutgers, The State University of New Jersey
Term Bill Processing Unit
P.O. Box 2021
New Brunswick, NJ 08903

How can I pay my bill?

Online: You can pay your term bill online with e-check, Visa, MasterCard, Discover, or American Express. Log in to your student account to pay online.
In person: You can also pay your bill with cash, check, or money order at any of our cashier's offices. Find a cashier's office on campus.
Mail: You can mail your check or money order to Term Bill Processing, P.O. Box 2021, New Brunswick, NJ 08903. Make sure you properly prepare your check or money order.

View payment instructions for students from Rutgers Biomedical and Health Sciences.

Is there a charge to pay online?

There is no additional charge to pay by electronic check (e-check). There is a 2.5 percent service fee charged by the credit card company for using Visa, MasterCard, Discover, or American Express. Learn more about payment options.

What happens if I don't pay my bill when it is due?

Payments must be made and posted by the payment due date listed on your online student statement of account to avoid a late payment charge. You will be charged a late payment fee of $125 if you make your payment after the due date.

How do I get a NetID to view my account? 

All faculty, staff, and students are assigned a Rutgers unique identifier, known as a NetID. It is comprised of initials and a unique number (e.g. jqs23), and is required to access many Rutgers online services, including viewing your student account or accessing your student email. Visit NetID Management to activate (set up) your NetID or for technical assistance.

What are your office hours?

Our offices are open for your convenience Monday through Friday. Hours of operation vary by location. Contact the cashier's office directly to verify its hours. You may also access your student account online. Log in to view your account at any time.

Why was my e-check returned?

There are two possibles reasons:
1. You had insufficient funds at the time the payment posted to your account. You will need to check with your banking institution.
2. You entered your account information incorrectly, in which case you will need to visit one of our cashiers' offices to correct the information.

Fees

What does the course fee cover?

The course fee covers the cost of supplies, equipment, and other materials utilized in classes for instructional purposes. Examples of course-related fees include chemistry kit fees, theater tickets for theatre appreciation courses, and lab fees. Learn more about tuition and fees.

Why am I being charged the campus fee?

The campus fee is charged to all full-time and part-time students for student enhancement programs, services, and facilities that complement and support the academic experience. For example, health services, recreation centers, student centers, student events and concerts, campus buses, and athletics, among others. Learn more about tuition and fees.

Why do I have to pay a computer fee?

Although you have a personal computer, this mandatory fee is charged to all students for the upkeep and use of computers on campus, such as those located in the libraries or computer rooms. Learn more about tuition and fees.

What is the PIRG charge?

The Public Interest Research Group is a student-run, student-funded nonprofit that runs nonpartisan campaigns on behalf of the public interest. NJPIRG works on high education affordability, voter engagement, public health, poverty relief, consumer protection, and environmental issues. You can find out more about them by visiting their website: njpirgstudents.org

Financial Aid

Who should I contact with questions about financial aid?

The Office of Financial Aid has several locations. View a complete list of locations and office hours on the Office of Financial Aid website.

New Brunswick
Records Hall
620 George Street
New Brunswick, NJ 08901
Phone: 848-932-7057

Newark
Blumenthal Hall
249 University Avenue
Newark, NJ 07102
Phone: 937-353-5151

Camden
Armitage Hall
311 North Fifth Street
Camden, NJ 08102
Phone: 856-225-6039

Why is my financial aid not showing on my student account?

Please check the status of your award and required documents on Office of Financial Aid website. If you need an extension on your term bill due date, contact us immediately.

Loans

I have an outside loan. Why is it not credited to my account?

The Office of Financial Aid is responsible for certifying and disbursing your loan. Until it is credited to your student account, you may need to request an extension on your term bill due date. If you need an extension on your term bill due date, contact us immediately.