Exit Counseling

All students with Federal Educational Loan Debt who are graduating, enrolled for less than 6 credits in the upcoming semester, and/or transitioning to graduate school are required to complete mandatory exit counseling. This includes students with Perkins Loans, Direct Stafford Subsidized and Direct Stafford Unsubsidized Loans. View more details.

An exit counseling session is a loan counseling session that provides loan repayment, grace period, billing options information, and collects updated borrower information. These online exit counseling sessions provide the borrower with the rights and responsibilities as a Federal loan recipient. 

The Student Accounting office sends out notifications by email and by mail to graduating seniors and students moving on to graduate school, leaving the university, or dropping below half-time to describe the exit counseling requirements and procedures. 

  • An exit counseling session is required by federal law for all students who have received a federally funded student loan.

  • If you are planning to attend graduate school at Rutgers or another school, you are required to complete the exit counseling session.

  • If you withdraw or stop attending school, you are required to complete the exit counseling session if you borrowed federal student loans.

  • You are required to complete an exit counseling session for each of the federal loans you received--Stafford Direct Loans and Perkins Student Loans.


If you do not complete the exit counseling requirement, a hold will be placed on your records. The hold will only be removed upon completion of  the exit counseling process.

How to complete your exit counseling session

Step 1: Have the following information available:

  • Social Security Number
  • Date of birth
  • Driver license number
  • Permanent email address
  • Names, addresses, telephone numbers of 3 references.
  • Department of Education or FAFSA PIN number.

Step 2: Log in to the StudentLoans.gov website.  
Verify your loan information at the U.S. Department of Education's website for Student Loans.  This website offers loan verification and exit counseling.  Determine if you have Direct Loans and/or Perkins Loans.

Step 3:  If you have a Federal Perkins Loan, you will need to complete an exit counseling session online.  (Note:  At the present time we are in the process of converting account information to a new billing servicer.  Online Perkins exit counseling will be unavailable until the conversion is complete.) 

Please contact our office at loanadmin@sa.rutgers.edu or 848-445-2535 for assistance completing Perkins Exit Counseling.  If you have a hold on your Rutgers transcript due to an incomplete Perkins Exit Interview, please follow this procedure.

Step 4:  If you have Stafford Direct loans, Log in to the StudentLoans.gov Exit Counseling website. Complete the exit counseling session.

Remember to complete both exit counseling sessions if you have both Perkins and Direct Loans.